An amazing product, some major improvements can set it apart
November 24, 2021
An amazing product, some major improvements can set it apart
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wingman
We use Wingman for all our customer conversations. It serves three purposes:
1. Automatic recording and transcription of calls
2. Quality control
3. Huge assist for frontline sales and customer success teams during calls
1. Automatic recording and transcription of calls
2. Quality control
3. Huge assist for frontline sales and customer success teams during calls
Pros
- It is great at recording calls and transcribing them for me
- Great at team management and new employee onboarding and training
Cons
- Wingman can improve upon the kind of assistance it provides, currently, it is wild cards for product queries. These are filled in by the sales team manager/intelligence team before calls. But if Wingman can actually connect with our docs and global intelligence on competitors for our calls, I think it will be a superior product.
- Team and call management at a glance
- Wild cards
- I think the effect has been positive overall. There is no rogue rep who is working in his own way. There have been fewer complaints from customers.
Do you think Clari Copilot delivers good value for the price?
Yes
Are you happy with Clari Copilot's feature set?
Yes
Did Clari Copilot live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Clari Copilot go as expected?
I wasn't involved with the implementation phase
Would you buy Clari Copilot again?
Yes
Comments
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