Video Conferencing at its best!
May 08, 2023

Video Conferencing at its best!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

The company I work for is now fully remote. We have employees across multiple locations in the world, so consistent collaboration is key for the progress of work and communication.
Webex provides that for us.

With Webex, we are able to host internal team and individual meetings, presentations and discussions.

We also use Webex for interactions with our clients and potentially customers through webinars which is great.

Pros

  • Ability to record meetings for future purposes
  • Background noise cancellation support
  • Screen sharing and interactive whiteboard
  • HD videos quality
  • Call transfer ammd voicemail support

Cons

  • Better support for low internet connectivity. Webex request a really strong internet connection to work efficiently, this is not possible in a lot of locations.
  • I do not have any other issues with the application.
  • Seemless collaboration between employees across the world is possible.
  • Transition into fully remote work has been great.
  • Alleviation of the need for a desktop phone

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

My company uses Webex for daily scrum calls, webinars with clients, townhall meetings with the entire company, internal departmental meetings.

I personally use Webex for recording short tutorials, 1:1 meetings with my supervisor, sharing information with colleagues, file sharing and constant communication with
other team members.

Webex may not be appropriate if you have unstable connection. It causes lags in video calls, messages may take a while to be delivered, Audi during voice calls lag, it can be frustrating.

Webex Calling Feature Ratings

10.0
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
9.8
Answering rules
9
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

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