Item: Webex Calling
Rating: 10
Author: Kevin Almond

Overall Satisfaction with Webex Calling

Use Cases and Deployment Scope

We migrated to Webex Calling from an on-prem legacy solution, which was approaching end of life and suffering other supportability issues. This migration reduced ongoing support costs, brought us up to date and made us more agile as a business, offering employees mobility and not being tied to a desk or location for them to use Webex Calling.

Pros and Cons

Pros

Allows use across multiple devices
Collaboration tool for use across multiple Organisations
Excellent audio quality from any device

Cons

There has been a service impacting event with the cloud on 1 occasion.
More updates to integration with Webex Meetings

Return on Investment

Very quick ROI as the user training was minimal
No longer having missed calls
No requirement to dialling to listen to VM to ring a customer back

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Cisco AnyConnect, Zoho Desk, Cisco Meraki MR, Asana

Likelihood to Recommend

There aren't many areas where Webex Calling won't add value. It can be used in almost any device and as such gives the end user ultimate choice and flexibility. Wanting to be always connected is achieved via having the Webex app on a smart phone thereby having almost single number reach functionality.

Webex Calling Feature Ratings

Comments

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Webex Calling - Simply Brilliant