Webex Calling - Your clients will hear the difference!
April 18, 2022
Webex Calling - Your clients will hear the difference!
Score 10 out of 10
Vetted Review
Overall Satisfaction with Webex Calling
Prior to implementing Webex Calling, we had a very outdated on-premise phone system that lacked mobility features, was limited in capabilities, and provided little to no reporting features. Since the switch to Webex, we are now able to provide our mobile staff with the features they need to place and receive calls using our business number instead of their mobile numbers. We have gained massive reporting features that let us keep track of our significant incoming calls. And we have gained a number of useful features that we never knew we needed. Our organization provides business equipment for our clients and we get a large number of incoming calls for clients for both sales and service. Those calls are all handled life (no auto-attendant bots), so being able to quickly route and handle those calls was a requirement and Webex Calling handles it with ease. The implementation of the product was also much easier than I expected.
Pros
- Easy setup and deployment
- Excellent mobility features
- Excellent reporting
Cons
- Call quality on mobile devices
- Ability to transfer a user to a different location without completely removing the user's license and starting over
- Ability to have users devices/apps ring sequentially instead of all at once
- Increased and more efficient collaboration between departments
- Ability to serve clients better through the use of messaging, video calling, and remote support
- Better data analytics which provides info on where we need to improve
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes

Comments
Please log in to join the conversation