Item: Webex Calling
Rating: 10
Author: Verified User

Overall Satisfaction with Webex Calling

Use Cases and Deployment Scope

We use Webex Calling as our business telephone system. We previously had an on-premise telephony system that we had to maintain from software, hardware, support, and maintenance standpoint. With Webex Calling being in the cloud, we no longer have to use up internal resources for hardware to support the telephone system or maintain the hardware and software.

Pros and Cons

Pros

Calling
Messaging
Meetings

Cons

Expanded calling features with the softphone

Return on Investment

No hardware to manage on-premise
No software to upgrade

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Webex Contact Center, Webex Meetings

Likelihood to Recommend

Webex Calling is well suited for more businesses. Some scenarios where it may be less appropriate is where a business has unique integration requirements with a phone system or needs to maintain the phone system on-premises.

Webex Calling Feature Ratings

Comments

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