Item: Webex App
Rating: 10
Author: Steve Wrigglesworth

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

Webex App is our main collaboration tool, used to allow communication across voice, meetings and video medias. It is used for internal & external communication and is integrated with other applications including Microsoft Outlook, Teams, ServiceNow and Salesforce.

Pros and Cons

Pros

Calling available from desk phones, laptops and mobile phones
Feature rich video meetings
Interactive whiteboarding shared across users and devices

Cons

Reporting/analysis could be more in depth

Return on Investment

Increased productivity due to the ability to share and collaborate

Alternatives Considered

Microsoft Teams, Zoom Workplace and RingEX

Webex App has a better ability to deliver encrypted, secure communication that the other products explored.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, RingEX

Likelihood to Recommend

Webex App is great for communication across both internal & external teams as it can be used by anyone to join both individual and group conversations.

Webex App Feature Ratings

Comments

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