Webex App, great solution if it fits
Updated March 13, 2025

Webex App, great solution if it fits

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Currently using it as a UC platform, similar to Teams. It doesn't hold the same usage footprint as Teams, so adoption is slow and we're likely moving away from it.

Pros

  • Chat messages
  • Calling
  • Bounce to meetings

Cons

  • Integration with SharePoint
  • Room connectivity (getting better!)
  • Increased integration with all O365 ecosystem
  • No negative impact
  • Bundling with other solutions means as we move away from Cisco in certain spaces, makes sense to move away from Webex App
Teams integration into other MS tools and other partners of MS are a huge advantage.

Do you think Webex App delivers good value for the price?

No

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

No

Setup time is much faster, where traditional "web conferencing" is desired. End user training is much easier.

Webex App Feature Ratings

Project Management
Not Rated
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Visual planning tools
Not Rated
Communication
7.2
Chat
8
Notifications
8
Discussions
8
Surveys
7
Internal knowledgebase
5
File Sharing & Management
5.1
Versioning
5
Video files
5
Audio files
5
Document collaboration
5
Access control
5
Advanced security features
6
Device sync
5

Cisco Hybrid Work

Cisco Webex Experience

Using Webex App

2 - Technical consultants.
We are technical users who deploy UC solutions. We don't have internal support.
  • Customer sales meetings
  • Screen share, technical work
  • Project status meetings
  • Transcriptions are incredibly valuable
  • Not sure.
There's not a really compelling reason to switch. Cisco has kept the lead over the competition.

Evaluating Webex App and Competitors

  • Cloud Solutions
  • Ease of Use
My customers don't need assistance using it.
I wouldn't change my process or evaluation.

Webex App Support

Never had an issue take more than a couple days for resolution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. Not needed.
Every time. I haven't had a significant issue in 3 years.

Using Webex App

Still a bit of confusion with multiple device choices. Also, I really hate explaining the choice to install the app when helping someone join for the first time. This is my meeting time you're taking while a non-technical user is trying to install the app.
ProsCons
None
None
  • Screen share
  • Switch devices
  • Join without client install
Yes - It's fine. Even this survey doesn't work seamlessly on a mobile device. (Can't read the questions on several screens. Left half of the words are blocked.)

Comments

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