Webex is a reliable tool for meetings
Updated March 14, 2025

Webex is a reliable tool for meetings

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Webex daily for internal company meetings. The use of Webex has increased dramatically since the start of the COVID-19 pandemic, as our work model has become almost 100% working from home. In addition, all business travel for internal meetings was strongly discouraged, so Webex became the default way to hold large workshops and cross-functional meetings

Pros

  • Allows for small or large meetings
  • Provides easy telephone access (if an internet connection is not optimal)
  • Integrates with Outlook's calendar well

Cons

  • Video conferencing
  • Integration of chat with video
  • Mobile app not as good as PC app
  • Allows for faster communication
  • Enables a work from home environment
  • Increases global interactions
Compared with Webex, Microsoft Teams has a more intuitive interface and better integration with Outlook. My organization was using Webex before the COVID-19 pandemic and continues to use it. We have now fully transitioned over to Microsoft Teams for smaller team meetings, with the exception being companywide or division wide meetings, which rely on WebEx.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Microsoft Teams, Skype for Business / Lync (discontinued), Zoom Workplace
Webex is reliable for internal company meetings, both large and small. But its interface and functionality are not as good as other video-capable meeting software. Both Zoom and Microsoft Teams are more intuitive and easier to use, especially for any features beyond audio conferencing like white boardings, breakout rooms, etc.

Webex App Feature Ratings

Project Management
6.3
Task Management
7
Scheduling
7
Mobile Access
5
Communication
7.3
Chat
7
Notifications
8
Integrates with Outlook
7
File Sharing & Management
7.3
Versioning
7
Video files
7
Audio files
7
Access control
8
Advanced security features
8
Device sync
7

Cisco Hybrid Work

Webex App Support

The support is good, and I have always received the help I needed in a timely manner.

Using Webex App

Webex is reliable and the basic features are good. But when I want to hold workshop breakout sessions and whiteboarding discussions, I feel Microsoft Teams and Zoom have a better user interface and are more intuitive. Webex functions just fine as a communication tool for virtual meetings, but it definitely is lacking in flexibility and add-ons.
ProsCons
Relatively simple
None
  • Virtual meetings
  • Messaging
  • Spaces for teams
Yes - The mobile interface for Webex has the same functions as the desktop version. But it’s slower than the mobile versions of Zoom and Microsoft Teams. Webex also shows others the type of device you connect from, so others can see when you are connected from the mobile app. I only use it as a last resort.

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