Veeam Backup & Replication - market leader with excellent customer support.

While working in IT/OT industry for 20+ years I have experience working with a number of backup software vendors - Arcserve, BackupExec, Netbackup, etc. I found Veeam Backup & Replication is different from pretty much every perspective (in a good way =). First - customer support is on another. Starting with extensive, constantly updated Knowledgebase and best practice library, followed by huge community and forum 24/7 monitored by Veeam Backup & Replication employees and great, local to you, professional support. If you open the case you can make sure person assigned to the case listen you, trying to understand the problem and even level 1 support can do more then level 3 for some vendors. Second - approach to software releases. Last v12 being polished for longer then a year and I do appreciate it as I can be sure I don't need to wait for half a year after release waiting for all initial issues will be fixed. Last but not least - functionality of the product in most of the cases covering all possible DR scenarios you can imagine.