Item: TriNet
Rating: 7
Author: Holly Lindsey

Overall Satisfaction with TriNet

Support Rating

My Trinet team has always responded quickly to my questions. The new technology platform (everything is administered through the website) is painful, but things are getting better.

Usability

Less than a 9 or 10 because the new website requires more clicks for my common tasks than the old website.

Use Cases and Deployment Scope

Trinet is our company's PPO, taking care of payroll and benefits administration.

Pros and Cons

Pros

Trinet removes the burden of administering payroll and benefits from our small company, saving time and money that we otherwise could not afford.
Trinet's health plan options are robust enough that when we are pursuing competitive hires, we compare favorably to other companies they may be considering.
Trinet has always been very responsive when I have had a question or issue. I can expect a response to my question usually within a few hours.

Cons

Their new and updated website is causing me and my employees fits...it was such a major redesign that we often can't find what we need. I have had to contact them a couple of times for help finding things, and for a while, functionality that I needed was not there. It has been restored now, however.

Return on Investment

Hiring and retention have been eased because of trinet's benefit choices.
Time spent on HR matters and payroll has been reduced to a manageable minimum in our small startup company.

Trinet would be a good choice for companies in the 5-20 employees range, or where HR and accounting expertise is not a part of the current organization or a desired hire. For companies of three or fewer employees, the monthly administration fee for Trinet may not outweigh the advantages of more choices for benefits and an HR support network.

TriNet Feature Ratings

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