Topdesk the solution for the Servicedesk
December 01, 2017

Topdesk the solution for the Servicedesk

Liesbeth Huybens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use it across the whole organization. It is used to register incidents and requests and customer documentation.
22 - IT Service , Sales and Administration.

Pros

  • Register incidents regarding defective computers
  • Register change requests regarding creating new users
  • Communicates with other suppliers through worcade

Cons

  • Easily prints Gantt charts
  • Worcade also for changes
  • Several other things that we have to work with further on . We are just a few weeks using new Topdesk Saas solution.
  • More organized and history for information of incidents or changes
  • Not every customer has it and not all want to use Worcade unfortunately
  • Provides structure for technicians and customers can see progress on an incident or change
Works quickly , great support if more options needed
Great support when needed.
For registering any type of incident or change requested by a customer.

TOPdesk Feature Ratings

Incident and problem management
6.7
Organize and prioritize service tickets
7
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
6
ITSM collaboration and documentation
6
ITSM reports and dashboards
6
ITSM asset management
7.0
Configuration mangement
7
Asset management dashboard
7
Policy and contract enforcement
7
Change management
8.0
Change requests repository
8
Change calendar
8
Service-level management
8

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