The Okta Identity Cloud review by an enterprise customer
January 25, 2024

The Okta Identity Cloud review by an enterprise customer

BALAJI SUNDARAM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Plus

Modules Used

  • Okta Customer Identity
  • Okta Workforce Identity

Overall Satisfaction with The Okta Identity Cloud

Currently The Okta Identity Cloud is a enterprise tool in our company, that is being used as a single sign-on for all our Business and IT applications. This has definitely helped us with Security, Password management and user management. Moreover, we are in the process of migrating our on-prem applications to the cloud, and The Okta Identity Cloud has greatly helped us with cloud tools integration. With this we even started to implement multifactor authentication as additional security.

Pros

  • Integrated very well in Cloud Applications
  • Enhanced security with multifactor authentication
  • Single sign on of all our applications
  • Enhanced user management with assigning the right applications for their need

Cons

  • Integration with SAP and Azure needs more improvement
  • Needs more improvement with the Mobile version of the tool
  • Documentation on break fixes is not sufficient
  • Easy to assign application to users as per their business need. This reduced the number of IT request tickets.
  • Users have all the applications in one place and do need to remember each password. The password is also as per corporate policy. This enhanced our security.
  • Users are able to view analytical tools on mobile. Mobile version of The Okta Identity Cloud, too, has enhanced the experience for our users.
With respective to user interface and license cost, we thought The Okta Identity Cloud was better than other tools for use. Their customization of license was another reason for us to go with The Okta Identity Cloud over other tools.

Do you think Okta delivers good value for the price?

Yes

Are you happy with Okta's feature set?

Yes

Did Okta live up to sales and marketing promises?

Yes

Did implementation of Okta go as expected?

Yes

Would you buy Okta again?

Yes

I would definitely suggest this tool to my colleagues. When it comes to single sign to integrate all our applications under one umbrella, this will be the tool to go for sure. In our company, when we were moving our applications to the cloud one by one, we wanted one tool that could serve as a platform for all the applications with one password and with enhanced multi factor authentication and we choose The Okta Identity Cloud.
When it comes to SAP, integration with The Okta Identity Cloud was a little tedious.

Okta Feature Ratings

Identity Management
8.0
ID-Management Access Control
9
ID Management Single-Sign On (SSO)
10
Multi-Factor Authentication
9
Password Management
7
Account Provisioning and De-provisioning
7
ID Management Workflow Automation
7
ID Risk Management
7

Comments

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