Product great for any organization
Updated July 19, 2022

Product great for any organization

James Richard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use Teamviewer from a remote help standpoint. Our integration is with intune and JAMF and it uses very little interaction from the end-user. We do everything from intune or JAMF and use those remote sessions to get into the computer to assist our end users. Before intune and JAMF we had users go to a customized web address and had them download the remote session.

Pros

  • Integration with current systems
  • Ease of use
  • Management of computers with the organization

Cons

  • More streamlined drop down when in remote session.
  • The chat box
  • Cheaper than other programs.
  • Ease of use
LogMeIn was clunky the way we were using it and did not integrate into current systems such as intune and JAMF.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Jamf Pro, PaperCut, TeamDynamix IT Service Management (ITSM)
TeamViewer replaced a very clunky remote help program and TeamViewer is just so easy to use and integrate into any environment. It has helped with the ease of use by our end users.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
6.8
File transfer
10
Instant message
1
Access to sleeping/powered-off computers
6
Session record
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 4 years ago
    Hello James, Thank you for your time in reviewing TeamViewer, and we are so thrilled to know that TeamViewer became a powerful tool for you to connect to others at the same time remotely! TeamViewer proudly offers integration with Intune and Jamf Pro, and the knowledge article is available in TeamViewer Community. Get to know more about TeamViewer Tensor and get interacted with other Tensor users and supporters, we encourage you to join TeamViewer Community (https://community.teamviewer.com/English/categories/tensor-only-en). Welcome onboard with TeamViewer and we hope you enjoy the journey with us all the time! Best, Ying/TeamViewer

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