TeamViewer
Updated July 19, 2022

TeamViewer

Ash Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We currently use TeamViewer throughout the organization. It is utilized by our helpdesk to remote access our staff remotely. It is a great application that works silently in the background. It works consistently with no issues. Reliability of the software is very important as this is our only way to remote in.

Pros

  • Remote access to staff computers.
  • Help with troubleshooting.
  • Allows us to maintain physical distancing during COVID restrictions.

Cons

  • File transfer could be better.
  • Saves on having staff coming to the office and lining up for IT support.
  • Convenience for staff to continue to work remotely.
  • Allows IT staff to directly connect and see the issue first hand - remotely.
  • Symantec pcAnywhere (Discontinued) and Microsoft Remote Desktop Connection Manager (RDCMan)
TeamViewer is a thin client, very reliable and easy to use. The application allows both the end-user and support staff to see what is on the screen at the same time. Security passcode is easy to pass along with very little user training required.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer is well suited for providing remote access to our users that are not physically at locations where we have IT staff in the office. This also includes the rare times when a user experiences computer technical issues outside core work hours. TeamViewer also allows our staff to continue to work remotely during COVID restrictions. Where in the past they would be in the office and have access to local IT staff.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.5
File transfer
7
Instant message
9
Access to sleeping/powered-off computers
9
Session record
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 4 years ago
    Hello Ash, TeamViewer is proud of serving everyone during the Pandemic period. We are glad to hear TeamViewer become a powerful tool for you and your colleagues to work remotely. We are so happy to know that you have chosen and trusted TeamViewer and that you are enjoying TeamViewer's performance and reliability. Indeed, TeamViewer is a user-friendly remote access solution and we welcome all the users to share the feedback about TeamViewer in TeamViewer Community (https://community.teamviewer.com). We hope you enjoy using TeamViewer all the time! Best, Ying/TeamViewer

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