Item: TeamViewer
Rating: 9
Author: Julie Hart-Thompson

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

We use TeamViewer across our business/company as we are a worldwide orgainsation - so it's used department wide. I really like how we use the software as a file sharing and document sharing tool and provides opportunities for our organisation worldwide online meetings. But it has many more possibilities as it does very complex works. We like the fact that its security features are robust and supply sufficient protection to our business network system. In our meetings it provides an end-to-end secure connection and our meetings and chats can be recorded for referencing back to.

Pros and Cons

Pros

It is convenient and easy to use.
It can be used to organize the list of computers by location, name, or any other status that you require.
TeamViewer makes it easier for me to pass files easily to other computers.

Cons

You can only connect with one user at a time.
It is unable to function without internet access.
It is slow when it comes to transferring the large file.
Improvements to the user interface.

Return on Investment

Augmented reality and the hassle-free connection is best in TeamViewer.
The simple login and secure connection is the great thing for all of us.

Alternatives Considered

We directly choose TeamViewer after looking at the pros and cons of other similar software and TeamViewer won hands down. Primarily because it is an out-of-the-box solution that does not require complicated or confusing configuration - as we do not have a company IT team. It is also easy to understand and use, even for novice users, which many of us are. Finally, its great advantage is that it is free for non-commercial use.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

monday.com, Slack, Trello, Skype for Business (formerly Lync), now part of Microsoft Teams, Microsoft Teams, Zendesk Chat (formerly Zopim)

Likelihood to Recommend

Best suited:

Superb and most efficient with remote control and access.
Cross platform software with access for desktop and mobile.
Reliable to organise and hold online meetings.
Efficient with file transfer and sharing.
Faster access of documents remotely while at office.
Connect to multiple devices remotely.

Least suited:

When screen sharing, the other user's speed is significant, and the link may often crash due to low performance, necessitating a new connection application.
Setting it up is not an easy task and it depends a lot on the quality of the Internet connection to provide the best remote access.
Simple installation.

TeamViewer Feature Ratings

Comments

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A Worldwide Happy TeamViewer Team!