Is TeamViewer right for you?
June 25, 2021

Is TeamViewer right for you?

Michael Downs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use it for IT to remote into users machines having technical difficulties.

Pros

  • Unattended access to PC's.
  • Transferring files.
  • Multi-monitor support.

Cons

  • Backwards compatibility of TV versions.
  • Finding previous versions of TV to match versions.
  • Our existing desktop version of TV has served us well over many years.
  • Ease of use for users to operate.
  • Only internet versions are currently available for purchase.
We've used MSP360's Remote Desktop and Quick Assist. TeamViewer is our tool of choice to remote to users machines both attended and unattended.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer works well for unattended access. It is to easy for users to inadvertently update TeamViewer versions. Backwards compatibility between TV versions can be a challenge.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.3
File transfer
9
Instant message
8
Access to sleeping/powered-off computers
8
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

More Reviews of TeamViewer

  1. Home
  2. Remote Support Software
  3. TeamViewer Reviews
  4. User Review of TeamViewer