TeamViewer's security is our greatest ally
Updated July 22, 2022

TeamViewer's security is our greatest ally

Kevin O'Grady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used by our organization to support customers in their publishing journey. We employ it in all departments because it is easy-to use and functional. It is particularly helpful to our business because it addresses the issue of show-not-tell. In other words, TeamViewer allows us to remote access and remote control a client's computer, thereby allowing us to maintain software, install updates and troubleshoot problems. We were early adopters of TeamViewer since it was first released in 2005, and we have enjoyed its expanding functionality ever since. While there are competitive products now on the market, we like TeamViewer for all these reasons, especially that it does not require registration and is free of charge for non-commercial use.

Pros

  • Remote access to any device.
  • Fast, high performance connections.
  • Connects from anywhere, anytime.

Cons

  • Initially, can be difficult to use.
  • It can be too powerful for most use cases.
  • The rate of change in technology can overwhelm.
  • We couldn't have grown without TeamViewer.
  • Our clients trust in us is built on our trust in TeamViewer.
  • TeamViewer has paid for itself over and over many times.
We used LogMeIn years ago and found their progress in keeping pace with technology was not as good as with TeamViewer. We used both products for a while so we could ascertain which was best, and TeamViewer came out a clear winner. Security was also a big consideration of ours and the feedback we received from our clients clearly showed they felt more secure with our connection from TeamViewer than with any other product.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

In publishing, TeamViewer makes our lives easier when proofing, editing, sharing, or consulting with clients on their publishing journey. We also use it internally to maintain and support our own computers, phones, servers, devices using their fast, high-performance global network. It has helped us support our clients while supporting our own infrastructure at the same time.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.3
File transfer
10
Instant message
8
Access to sleeping/powered-off computers
10
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 4 years ago
    Hello Kevin, Thank you for the valuable time in sharing the positive feedback about TeamViewer! We are so happy to have you on board for a long time! TeamViewer always puts Security and Privacy as the top priorities. We are keen to deliver the best quality and security on remote connections. We are so proud to know that you have chosen and trusted TeamViewer and you are enjoying TeamViewer's performance, functionality and reliability. Taking this rare opportunity, we would like to recommend you to visit TeamViewer Community (https://community.teamviewer.com/) for joining the open discussion, obtaining technical support and checking out the knowledge articles. Hope to see you in the TeamViewer Community and we wish you a pleasant journey with TeamViewer as always! Best, Ying/TeamViewer

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