Really easy to use remote assistance platform
Updated August 06, 2021
Really easy to use remote assistance platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
It is more so used individually or by department, depending on individual needs. You can say that it is being used across the whole organization in the sense that the organization is made up of different departments, in which individuals use TeamViewer. It is not being deployed on a mass scale across the whole organization though, where everyone is required to use it, or recommended to everyone. The business problem it addresses is giving users access to a remote assistance/sharing platform that is stable and really good from a security standpoint.
Pros
- The platform does not use a lot of system resources both when being used and not being used. This is really good to help not interfere with someone trying to be productive when working on their computer.
- It is really easy to install from an install standpoint. It doesn't really require much in the way of in-depth configuration to get the platform up and running.
- It provides timely updates to the platform, whether these be patches, or regular platform updates. Also, updates are pushed down to the desktop platform in an efficient manner, meaning it really doesn't require much on the user's part to be too involved in running these updates.
Cons
- It is costly, meaning the license cost is more expensive to some other remote assistance platforms on the market.
- Both systems that support the TeamViewer session need to have a fast and reliable internet connection, otherwise performance of TeamViewer will suffer.
- Computers are only accessible if they are online and active (according to the TeamViewer computer management portal). There really is no easy way to "wake up" computers in a sleep/hibernation state.
- One positive is that it has been an easy to use platform for individuals. For them to use this, it really hasn't required IT involvement from an install/configuration standpoint.
- For the most part it also is a pretty stable/secure platform, which is very important for any business/organization, to help lessen a chance for intrusions from unknown individuals.
- Another positive impact is that it there is not a lot of problems that have been seen when the platform is being used. It works well for the most part, and does get updates/patches on a regular basis.
- Chrome Remote Desktop, Microsoft Remote Desktop Connection Manager (RDCMan), GoToAssist Remote Support and GoToMyPC
TeamViewer is an easier platform to use than some of the other platforms listed. Where some of those require more configuration on the back end to get up and running, with TeamViewer this isn't the case. It can mostly be installed/set up by most end-users. As long as both computers in the remote assistance connection have TeamViewer, then the remote sessions are pretty seamless. With some of the other remote software options, this isn't always the case, since some can have more dropped connections, etc.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Comments
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