Powerful remote access but with some issues.
Updated January 19, 2024

Powerful remote access but with some issues.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer to provide technical support to some of our customers.

Pros

  • Provides system level access to client PCs.
  • Provides unattended access.
  • We can reconnect after a reboot.

Cons

  • Needs a compatible version.
  • Needs to be installed on both connecting systems.
  • There's no free client version.
  • Useful for unattended access saving onsite visit.
  • We can remotely restart systems, reducing manpower usage.
  • Multiple user options, enabling good collaboration.
We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access.
LogMeIn Rescue, Zoom, Skype for Business (formerly Lync)
TeamViewer, if available on both connecting systems, is the best remote access service. It is particularly suited when multiple people are actively looking at the remote system.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
7.3
File transfer
5
Instant message
8
Access to sleeping/powered-off computers
8
Session record
8
Annotations
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

Using TeamViewer

Technical and clinical support.
3 - IT experts.
  • Remote support
  • Unattended access
  • Shared multiple user simultaneous access and support
  • Unattended access is useful to provide software installations across geographical boundaries.
  • Just in time support while customer is on phone call.
  • Product demonstration by simultaneous logging with the customer and sharing the screen.
  • It would be nice if we can schedule the Teamviewer sessions in advance.
  • Integration with our CRM system will be helpful
I am not sure how the company management will decide. I have no say in the renewal of software licenses.

Using TeamViewer

Remote access is the best feature that I like. It is very easy to use and sharing the screen is also a breeze. The only need to download the full version on both side is not appreciated by several customers.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • using the remote access
  • Rebooting the remote system and reconnecting
  • FIle sharing
  • setting up the remote access the first time.

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello TeamViewer user, Thank you for sharing the impressive feedback about TeamViewer and we are truly appreciated to have you onboard for such a long time! If you are unsure about the compatibility, feel free to visit - https://community.teamviewer.com/English/kb/articles/24141-supported-operating-systems At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

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