Love Khoros!
March 15, 2018

Love Khoros!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Conversations
  • Intelligence

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

We use Khoros to manage all of our social media accounts, including leadership handles and LI accounts. The social media accounts are managed by social media/PR, careers, internal comms, and marketing. It allows us to control campaigns across multiple teams and streamlines the analytics process. It also provides us company-wide governance of what's scheduled to post.

Pros

  • The scheduling capabilities are excellent - it's easy to schedule multiple posts across different accounts, assign campaign labels to each post for future tracking, and to see an at-a-glance view of what's on the calendar.
  • The Intelligence platform has been an invaluable social listening tool, and the campaign dashboards give leadership the high-level metrics they need (and the ability for us to drill down for more granular data points)
  • We also really like the Planner functionality that lets you manage a campaign from start to finish with multiple users and accounts.

Cons

  • Additional functionality for paid campaigns - I believe this is being worked on.
Khoros is perfect for companies with 15+ social media accounts across multiple teams.

Khoros Social Media Management Feature Ratings

6.8
Boolean keyword searches
7
Filtering out noise/spam
7
Sentiment analysis
5
Broad channel coverage
8
10.0
Content planning and scheduling
10
Audience targeting
10
Workflow management
10
8.0
Automated routing and prioritization
10
Customer interaction histories
Not Rated
Bulk actions
6
10.0
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
10
8.6
Twitter
10
Facebook
10
LinkedIn
7
Google+
Not Rated
Instagram
8
Pinterest
8
YouTube
Not Rated
7.0
Campaign success analytics
8
Real-time tracking
6
Competitor analysis
Not Rated
10.0
Role-based user permissions & privileges
10
Mobile access
10

Khoros Marketing (Formerly Spredfast + Lithium) Implementation

Everyone we worked with was super helpful and personable, and the trainings were phenomenal.

Khoros Marketing (Formerly Spredfast + Lithium) Reliability

I've always found Khoros to be incredibly responsive.

Comments

More Reviews of Khoros Social Media Management

  1. Home
  2. Social Media Management Tools
  3. Khoros Social Media Management Reviews
  4. User Review of Khoros Social Media Management