Item: Khoros Social Media Management
Rating: 10
Author: Chloe McCloskey

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Use Cases and Deployment Scope

Khoros is being used by our social media content team and our social care team. It allows us to talk to customers in real-time and measure/learn from our work. It also allows us to publish content directly from Opal, our content planning tool. We also use it to track conversations with customers to ensure we are delivering a seamless service.

Pros and Cons

Pros

The UX is clean and easy to adopt.
The team at Khoros are extremely proactive and super keen on ensuring you're getting the most from the platform.

Cons

Although unlikely, it would be good if it could pull in the data from the social networks in real-time ;)

Alternatives Considered

We looked at four or five others during our audit and Khoros just had that Goldilocks effect. It was the right price, had the right scalability, and the functionality we required. The amazing support team and great events were added bonuses we were not expecting.

Likelihood to Recommend

I think Khoros is better suited to the larger organization. Probably not the tool for start-ups with fewer community managers/support agents, and/or fewer channels.

Khoros Social Media Management Feature Ratings

Comments

Please log in to join the conversation

Khoros is a great tool with super attentive support and people.

Modules Used