Item: Splashtop
Rating: 10
Author: Gary Kravitz

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

I started using Splashtop when I opened my computer consulting business. It has been a terrific experience for me when helping users thought out the country.
I have clients here in the Chicago area as well as Washington state and Florida. I've been able to get to Macs, Windows pc's, and even an iPhone to help out customers.

I highly recommend Splashtop to all computer consultants.

Pros and Cons

Pros

Easy to set up
Great experience for the customer
Immediate response to the customer's issue

Cons

Wish that Apple wouldn't make it so that you need to do setup before using it (from the customer point of view)

Return on Investment

It has helped me to get customers that I would not be able to - since they are in a different state
I have been able to make more money using Splashtop without leaving my home office

Support Rating

I have contacted Splashtop tech support a couple of time and they've been very responsive and quick to answer my questions immediately.

Products Replaced

Yes - It replaced TeamViewer. Teamviewer was more expensive and harder to use.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Apple Remote Desktop

Likelihood to Recommend

Great for helping users who are either not in the same state as you or if they are just too far to drive to.
Great for helping customers with a simple, quick question instead of driving to the customer

Comments

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Sakima Ng
(Vendor Representative) commented 2 years ago
Hello Gary, thank you for sharing your experience using Splashtop. We're glad to hear that Splashtop has been easy to use and more cost efficient than other remote access solutions. Providing a quick and efficient response is important to us and we're thrilled that you found our support team responsive to any questions you've had. We understand the setup challenges from the customer’s perspective, and we’re always looking for ways to improve. Your feedback is invaluable and motivates us to keep enhancing our product. We look forward to continuing to support your business and appreciate your recommendation. Thank you for choosing Splashtop.

Consultant review

Modules Used