Item: Splashtop
Rating: 9
Author: Damian Gillies

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

I have used Splashtop for seven years as a solution to provide helpdesk technical support and as a way for remote users to access their office resources.

Pros and Cons

Pros

Easy to set up and manage
Cost effective compared to competitive products
Easy to use

Cons

Continue to develop for better performance

Return on Investment

Low cost remote solution that is easy to scale
Does not require a lot of training or support

Support Rating

I have used the email support several times and it is easy to use.

Products Replaced

Yes - TeamViewer, GoToMyPC, Remote Desktop. Replaced due to cost, administration and security benefits.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

TeamViewer

Likelihood to Recommend

Technical support for users
Remote access for users
Training classes

Comments

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Sakima Ng
(Vendor Representative) commented 2 years ago
Hello Damian, thank you for your detailed review of Splashtop. We strive to provide a product that is both reliable and cost-effective, so to hear that it has fulfilled your remote access needs over the past seven years is truly gratifying. We're happy to hear that Splashtop has been easy to set up and manage. We appreciate your feedback, we are always striving to improve our product and enhance the user experience. Thank you for choosing Splashtop and recommending us. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Use Splashtop to easily deploy, scale and manage remote access/support.

Modules Used