Item: Salesforce Spiff
Rating: 9
Author: Veronica Griffith

Overall Satisfaction with Spiff

Use Cases and Deployment Scope

Spiff is being used across our sales department (both Account Executives and Business Development). It helps automate manual calculations of commission payout and allows us to double-check the commission statement for any inaccuracies or issues prior to receiving our paychecks. Since we're paid out only once a customer has paid, this helps us understand which customers haven't yet paid as well, so we know which paycheck we can expect to receive the commission.

Pros and Cons

Pros

Commission tracking.
Automation of commission calculations.
Real-time visibility into commission and compensation pay-out timing.

Cons

Mobile App could be improved, but I like that I have the option to access from my phone.

Return on Investment

Increased transparency into compensation calculations.
Less bottlenecks to have to ask about commission payout timing.
Less bottlenecks to have to address issues with commission calculations.

Usability

Spiff offers very straightforward dashboards with both 'forecasted' and 'actual' commission payouts as well as the time periods they're expected to be paid. The dashboards are easy to navigate. However, on a quarterly commission, it could be improved to deduct the paid commission in an easier way. The mobile app usability could also be improved upon.

Key Insights

Do you think Salesforce Spiff delivers good value for the price?

Not sure

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Other Software Used

Gong.io, Outreach, ZoomInfo

Likelihood to Recommend

Spiff is well suited for sales orgs that have monthly or quarterly commission plans for their sales team members where there's a defined commission pay-out rate. The commission payout rate can be different across the different sales team members. So the only scenario I find it may be less appropriate is on an annual commission plan, but given I'm not, I wouldn't be able to confirm this for sure.

Salesforce Spiff Feature Ratings

Comments

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Spiff helps you trust your commission is accurate without having to double check your ops/finance team's math!