Great CSAT Tool
January 22, 2025

Great CSAT Tool

Eileen Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmileBack

We help clients deploy SmileBack in ConnectWise PSA to collect CSAT data on every ticket that is closed.

Pros

  • Integrates with PSA
  • Easy to use
  • Easy to use for customers
  • Increase in customer feedback
  • Address service delivery issues right away
  • Showing customers we care
Very easy to use, very easy to setup and it's very easy for customers to use and send in their feedback

Do you think SmileBack delivers good value for the price?

Yes

Are you happy with SmileBack's feature set?

Yes

Did SmileBack live up to sales and marketing promises?

Yes

Did implementation of SmileBack go as expected?

Yes

Would you buy SmileBack again?

Yes

If you would like to collect CSAT data (for various reasons, i.e. know what the customers are saying, reward great service delivery etc..) SmileBack is easy to use, it stands out in the email for your end users and it's simple for them to engage with it.

Comments

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