Global Customer Review
September 24, 2019

Global Customer Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GEP SMART

We currently use GEP SMART P2P modules in North America and European commercial sites (one manufacturing site) and the sourcing module is used in NA, EU, and IN. The spend module supports our sourcing team's annual savings goals and provides better visibility for strategy and budget management. The recent supplier portal enablement for our suppliers provides transparency, real-time updates, and more efficient invoice approval processes.

Pros

  • The spend module supports our sourcing team's annual savings goals and provides better visibility for strategy and budget management.
  • The recent supplier portal enablement for our suppliers provides transparency, real-time updates, and more efficient invoice approval processes.
  • SMART modules allow for a great degree of customization and flexibility in processes.

Cons

  • System slowness is a common complaint among users.
  • Establish compliant e-invoicing capabilities in Europe.
  • More mobile capabilities.
  • More focus on AI innovations.
  • With the supplier portal, we are able to gain efficiencies in our invoice processing times, increasing the likelihood of on-time payments.
  • GEP is dedicated to making the requested enhancements to the system.
  • GEP customer engagement to conduct solution workshops with our teams has made a noticeable difference.
Internal feedback from our users is that GEP SMART has improved in ease of use through the recent upgrade. Areas of improvement have been identified to GEP and the response for these system enhancements has been positive.
A common complaint from our users is system slowness. Our users often record their desktop to show the slowness of the documents to load. We have communicated the complaints to GEP numerous times and do not have a resolution. The accounts payable team finds the extensive time to load documents as a hindrance to their processing times.
We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.
They are starting to expand in the direct procurement area and it would be good to see continued offerings in this area. The GEP supplier portal is a great way for suppliers to maintain visibility and increase efficiencies without an additional charge to the supplier. It has a high ease of use.

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