#1 most frequent
United States of America
53.9%258 installations of 479
What is GEP SMART?
GEP SMART is a procurement platform, meant as an end-to-end unified procurement solution that provides synergy between finance and purchasing and process fluidity.
Categories & Use Cases
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Who Buys & Uses GEP SMART
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.1%29 installations of 479
#3 most frequent
India
5.8%28 installations of 479
Most Comprehensive GEP SMART S2C Review by Public Higher Education System.
Use Cases and Deployment Scope
SMART by GEP (S2C) is used by all procurement professionals at my company in order to facilitate sourcing events, and author/store contracts once executed. This resolves visibility issues we have as we don't have a single instance of backend systems such as P2P or ERP so having a single instance of S2C helps to search for sourcing events and fully executed procurement contracts across all locations.
Pros
- SMART is flexible and scalable.
- The account team is there to listen client concerns and business needs.
- The engineering team is willing to share their concepts in development and vet with their clients prior to production release. They value client feedback.
- GEP has a lot of progressive thinkers and is willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.
Cons
- SMART tends to be too client-focused. This can be a strength while too client-focused approach would not work well as GEP is gaining diverse clients from different verticals. Some functionality was developed for a specific client and it was pushed to production for general clients to use. At the time, SMART was missing some basic functionality and the engineering team was too busy to react to specific enhancement requests from a small pool of clients that it didn't have time to work on basic functionality.
- Generally speaking, SMART is easy to use, but it needs to improve its UI. Some icons are hard to see (web accessibility issues) and not logically placed. Their placement of icons or action menus is not intuitive and will need to be enhanced. I expect GEP to hire professional UX/UI experts to revamp their UX similar to more prevalent apps out there as many users are used to performing certain actions in an app in a certain way. For example, in terms of search functionality, many users are used to how Google search results were displayed and returned. I understand that searching is not GEP's core competency, but users are expecting search functionality to behave like Google search as that is what they are used to. Highly recommend GEP to leverage best practices, market trends, end-user behavioral analysis, etc. when developing logic for functionality.
- SMART user guides and release notes will have to be revamped. Oftentimes, their user guides and release notes are not available, or poorly put together with typos. This is an area GEP will have to invest in and bring a technical writer to develop step by step user guides and release notes (before and after screenshots would be much appreciated) to help those who manage SMART so administrators have a clear understanding of logic and how-to prior to new functionality introduction.
Return on Investment
- It helps users to better project manage their sourcing events and contract negotiations.
- Gained visibility across different locations is definitely a positive thing.
Usability
Alternatives Considered
JAGGAER (formerly SciQuest), SAP Ariba Procurement and Corcentric Source-to-Pay Platform (Determine / Selectica)
Other Software Used
Oracle Cloud HCM, Snagit, Microsoft 365 Business Premium
GEP SMART Review
Use Cases and Deployment Scope
GEP delivers comprehensive spend, sourcing, and procurement solutions to our Supply Management team. Their SMART system provides visibility to material spend globally and standardizes our quotation and contract processes throughout all our diverse businesses.
Pros
- Support and training.
- Working with us on customized solutions.
- Ongoing customer relationships and continuous improvement of their solution.
Cons
- Would like to see functionality improvements in better automatic communication of information between modules (e.g. Spend, Supplier, Contract, etc.)
Return on Investment
- GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets.
- The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process.
Usability
Great tool for data extraction!
Use Cases and Deployment Scope
Utilizing GEP SMART to analyze supplier spend data. I'm currently in the process of expanding capabilities to allow suppliers to review and upload their own information.
Pros
- Analyze data
- Great UI
- Visualize data via dashboarding
Cons
- General navigation - often enough, it is challenging to navigate and find what is needed
- Loading speeds are also a little slower compared to other software
Return on Investment
- Improve efficiency - the ability to access the data I need has been extremely impactful in terms of understanding how to cut costs and improve decision making.
Usability
GEP SMART - smartest tool for procurement
Use Cases and Deployment Scope
As users/manager of the users, we use it for procurement decisions and mainly to have approval workflows in place in the organization.It streamlines the business process approvals for the indirect purchases, and creates governance across the purchasing decisions
Pros
- PO, INVOICES Approval workflows
- Integration with SAP
- Approval emails to the business users
- Turnaround to convert a PO to invoice
- GEP support
Cons
- Trunaround time of custom enhancement
- Artificial intelligence for different use cases
Return on Investment
- Decrease manual effort
- Decrease the approval turnaround time
- Increased the data transparency
Usability
Alternatives Considered
Zycus Procure to Pay Suite and Coupa
Other Software Used
Zycus Procure to Pay Suite, Coupa, ADP Enterprise HR
Honest (and glowing) review of my experience with GEP as a strategic partner
Use Cases and Deployment Scope
We are using GEP SMART to consolidate and optimize our procurement and contract management functions across our entire enterprise. We had an antiquated, aging procurement infrastructure previously, with several stand-alone systems that didn't interoperate well. Our GEP partnership has allowed us to retire old systems, standardize our processes, improve our spend visibility, and position us to be strategic about how we manage our suppliers and spending going forward.
Pros
- Ease of use.
- Deep functionality.
- Outstanding partnership and support.
Cons
- Continued execution of their data strategy to enable customers like us.
- Continued partnerships and integration strategy for seamless interoperability.
- Continue to drive best practices into the toolset so organizations like ours can take advantage.
Return on Investment
- Shortened timelines to get goods purchased.
- Streamlined processes that have increased efficiencies and reduced headcount needs in a back office.
- Improved our business processes to enable our business to work smarter and more efficiently.
