Tremendous one stop AIOps solution if you need something that works and is not highly specialized in any particular area.
May 02, 2020
Tremendous one stop AIOps solution if you need something that works and is not highly specialized in any particular area.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic SL1
We are deploying the SL1 for our customers. This product is typically used by organizations driven by the DevOps model. IT allows them to harness the elements of AI into the infrastructure monitoring and IT Service Management. Surprsiningly, it also has a simple ticketing system built-in. However, in most cases, the customers decide to integrate with their existing ticketing systems. While I have seen IT using it, the business hardly ever gets more than a dashboard to see which services are up.
Pros
- Quick Infrastructure discovery.
- Correlation of the discovered events to the services they affect.
- Automated baselining.
- Short deployment time.
- Low price when compared to the competitors.
Cons
- Integration with other systems (ticketing, change, etc.).
- Compliance with the industry standards (ITIL).
- Ticketing system could be improved.
- User interface can be confusing to the new users.
- Low entry price and quick deployment time add up to a good ROI.
- Additional training may add costs.
- Quick delivery allows the teams to focus on the operations rather than a long deployment project.
Yes - BMC TrueSight and Entuity were both replaced by SL1. This has reduced the vendor list and simplified vendor management slightly. Having one tool allowed us, in this particular case, to re-allocate employees to other billable (compared to running back-office systems) tasks. Overall, support costs have dropped as well. One thing to mention: SL is smaller than the big players in the AIOps market. This allows them for quicker updates and very good support.
- Centralized reporting is a great addition to the operations.
- Having one discovery tool simplifies the administration.
BMC TrueSight Operation Management, Infrastructure Management, Discovery, and CMDB can be all replaced by SL1. This is pretty impressive. However, the BMC product, while more complicated to install and manage, has some advantages. There are capability management and application visibility that can give you a very detailed view of what is happening in your applications. Entuity can be replaced as well. But Entuity is excellent when it comes to discovering the netowrk connections. Compared to it, SL1 excels when it comes to monitoring of the non-network infrastructure and event management. And there is the price point.
ScienceLogic SL1 Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When compared to their BIG competitors - every single time.
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