A decade with ScienceLogic
April 21, 2020

A decade with ScienceLogic

Derik Carswell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

ScienceLogic SL1 is being used as the enterprise monitoring, reporting, and alerting tool for several of our customers. It is integrated with Service Now for incident and CMDB synchronization to quickly automate scheduled outages, full systems life cycle including commissioning and decommissioning automation, and helpdesk integration. It is also used to monitor Cloud resources, and tie back into the billing system via its API capabilities.

Pros

  • Easy dashboards
  • Highly flexible monitoring
  • Extensible architecture

Cons

  • Documentation completeness and accuracy
  • QA of new features
  • Pricing
  • Quickly identify RCA for outages
  • Automate ticketing and incident management
  • Allow single pane of glass for SR IT Leadership
Yes - HP OpenView and Nagios were decommissioned with the implementation of SL1
  • We can see how events /outages are related.
  • We have built custom widgets to show GIS maps for Wan utilization.
ScienceLogic SL1 was the only option for WYSIWYG dashboards when we selected them in 2009 and noticeably cheaper. Other vendors are now catching up and ScienceLogic is starting to price themselves out of their market segment.
As an enterprise monitoring and alerting tool, ScienceLogic SL1 is an all-in-one solution that can be extended for any need in the company. It is extremely extensible as long as you have trained developer staff who know SL1, Python, and SQL, but is still very usable out of the box. Like most modern IT companies they want to move to a subscription model that needs to be evaluated to verify it is the best model for your organization.

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