Trials and tribulations of SciLo as part of a managed hosting service provider.
April 25, 2019
Trials and tribulations of SciLo as part of a managed hosting service provider.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic
We use it across our entire organization to monitor customer systems. We're a managed hosting and colocation provider with 16 datacenters across the USA. If a system goes down, we're the first responders to react to the issues. Thus, any infrastructure we build for a customer that we onboard is tracked, monitored down to the application level, and acted upon. We also present the metrics out to our customers.
Pros
- SNMP data gathering.
- API/Program data gathering
- Statistics and presentations.
Cons
- Platform stability.
- Documentation, especially SciLo API documentation, when integrating into ScienceLogic.
- Diagnostic information is readily available.
- Positive: Enabled our support teams to jump on issues quickly.
- Positive: Enabled easier views on metrics for our customers.
- Negative: Administrative hassles tend to fly in Support's face, causing false positives.
- Negative: Lack of developer documentation (SciLo API) leads to longer R&D cycles for integration with third-party products.
ScienceLogic allows for agent-less monitoring of systems, unlike others that require an agent to be installed on systems. While SciLo does have an agent, it is an optional feature that is useful for a small part of our hosting and management offerings. AWS monitoring definitely will benefit from using the SciLo Agent, but (once again) it's a small part. Most of our systems are monitored over SNMP.
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