How ScienceLogic helps ePlus grow our MSP
Overall Satisfaction with ScienceLogic
ScienceLogic is a key component of our managed services, empowering our ability to monitor our customers’ equipment.
Pros
- Excellent data collection capabilities
- Puts everything in a “single pane of glass” for ease of monitoring
- Intuitive to write dynamic applications for
Cons
- Knowledge base could use navigational capability improvements
- Support staff response time can be lengthy if it’s not a straightforward issue
- Occasional lapses in meeting turn time requests.
- ScienceLogic’s pricing model allows us to scale as our managed services business grows.
Not Sure
- We are excited to try the improved Integration Server.
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