Item: ScienceLogic SL1
Rating: 5
Author: Verified User

Overall Satisfaction with ScienceLogic

Use Cases and Deployment Scope

We utilize ScienceLogic to monitor our infrastructure and populate our CMDB in ServiceNow. We had 16 different monitoring tools prior to its purchase. We are still learning how to utilize and market it as a service tool for our organization. We hope in the next year to expand scope.

Pros and Cons

Pros

Discovery
Transparency
Notifications

Cons

Dashboards, ease of building from custom fields
Transparent training to educate a new users/SME's
Determining which tool on the market is best for monitoring differing needs

Return on Investment

Able to go from 16 tools to 3
Application notifications
CMDB population

Products Replaced

Yes - When we started this journey we had 16 tools. Each served a purpose for a siloed view of the needed user but none fed into our ServiceNow tool to alert the entity as a whole to help us learn and change manage successfully. This has been a transitional accountability journey to be sure.

Innovative Uses

xMatters integration
Maintenance mode
Change Integration

Likelihood to Recommend

For an enterprise that is not used to overall enterprise transparent monitoring ScienceLogic could do a better job at providing some sort of marketing material for the new users. As you know, lots of things become "uncovered" with this tool and the ability to market this as a positive would be helpful.

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