SAP Concur review
November 12, 2023

SAP Concur review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Travel

Overall Satisfaction with SAP Concur

SAP Concur is used for travel management. Everything from generating an itinerary to booking transportation and lodging, all from within the SAP Concur application. Prior to SAP Concur, we had been using the trip module integrated within SAP. The trip module was an older piece of software that is beginning to lose support and was cumbersome to update the perdiems

Pros

  • Supports multiple devices for access
  • Cloud based
  • Easiest schedule flights

Cons

  • It is difficult to get support on some features in a timely manner. The ICS connection status is not represented on the open.concur status page
  • Many issues are not resolvable on our end and we must wait for SAP Concur
  • Slowness, especially at our month end
  • Forced some business rules to be simplified.
  • We no longer have to manage little large monthly per diem changes. SAP Concur handles these automatically.
  • I think SAP Concur has been a positive impact, except for a round month end when everyone needs to enter items and it slows down significantly.
The reason we implemented the SAP Concur solution is actually pretty simple. Our executive leadership team decided that is the way they wanted to go and that they wanted the experience that SAP Concur provides for travel. Another driving factor was that our trip module integrated into SAP was starting to lose support, and we needed to move to an approved supported solution.

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

No

Would you buy SAP Concur again?

Yes

Our biggest issue with SAP Concur was the implementation, as many business rules and processes needed to be changed so that SAP Concur was compatible. As mentioned before, in the pain points, getting support from concur for some specific issues has sometimes been problematic. Our business expects us to be able to quickly resolve issues, but with cloud service providers many times this is no longer in our hands.

SAP Concur Feature Ratings

Expense Management
7.0
Employee Expense Reporting
7
Payment Management
6.3
Customizable Approval Policies
Not Rated
Financial Document Management
7
Payment Status Tracking
6
Payment Audit Trail
6
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated

Comments

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