Love this solution!
March 29, 2024

Love this solution!

justin dibella | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud
  • Force.com

Overall Satisfaction with Salesforce Sales Cloud

We needed to be able to track, in a hybrid work environment, new sales, prospects, former clients, with more enhanced metrics. Sales Force Sales Cloud helps us do that, even when our Sales Reps are traveling, in office, working from home, etc. No one is stepping on each other's toes any longer.

Pros

  • Great technology
  • Excellent mobile app
  • great reporting!

Cons

  • The two factor authentication can be complicated
  • So many modules can be overwhelming
  • Sometimes there are too many fields within a page.
  • ROI is up
  • We are selling more!
  • we have less dissatisfaction with respect to new hires understanding process
It is very, very easy to grow with this tool. We struggle sometimes when new hires need to get acclimated to our business processes, and we are seeing significantly less confusion and higher satisfaction when folks know exactly what to do, when to do it, and how to do it. Our internal communication has improved dramatically!

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

It's terrific for situations when our Sales Reps are on the road, and need to notate an account, assign tasks, etc. It keeps our business processes moving forward with excellent accountabilities. I find it very helpful too when you are in a growth phase, and have several new hires that need to be trained.

Salesforce Sales Cloud Feature Ratings

9.4
Customer data management / contact management
9
Workflow management
9
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
9.0
Case management
9
Call center management
9
Help desk management
9
9.0
Lead management
9
Email marketing
9
9.0
Task management
Not Rated
Billing and invoicing management
9
Reporting
9
9.7
Forecasting
9
Pipeline visualization
10
Customizable reports
10
8.5
Custom fields
9
Custom objects
8
Scripting environment
8
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
9.0
Social data
9
Social engagement
9
8.5
Marketing automation
8
Compensation management
9
8.0
Mobile access
8

Comments

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