Item: Sage Intacct
Rating: 7
Author: Verified User

Overall Satisfaction with Sage Intacct

Use Cases and Deployment Scope

Finance/Accounting currently uses Sage Intacct as our main accounting software. As a financial analyst, Sage Intacct provides me with the financial reporting tools we need for all essential reporting such as internal, external, and due diligence. For the rest of our team, it provides many uses, including essential quote-to-cash processing and invoicing for customers, multi-entity and consolidation, accounts payable, as well as asset management and depreciation, just to name a few.

Pros and Cons

Pros

The reporting tool is awesome. In addition to typical reporting standards, Sage Intacct allows "dimensions" which allow for more unique, granular approaches of reporting.
Multi-entity and consolidation have proven to be quite useful as our company scales and grows more offices around the world.
Sage Intacct's ability to connect with many other softwares such as Salesforce for quote-to-cash and Domo for dashboard reporting.

Cons

There are occassional blockers or limitations, based on processes you manage. One personal example includes creating users - it makes a crucial difference where you create a user, either at the entity or top level. Otherwise, you'll be stuck having to recreate users if you erroneously create users with different entity-level needs.
Occasional quirks such as not being able to automatically consolidate your books. This is allowed for your most recent open reporting period, but it would be nice to be able to auto-consolidate and update dashboards for Executives in July, even while we are still open to close the books for June.
Often times the error messages that pop up can be confusing and not helpful in troubleshooting what is wrong. This can be problematic, especially when you cannot find the answer in the help section, without accessing customer support directly.

Return on Investment

Intacct has saved us hundreds of thousands on invoicing, after migrating over from Zuora.
This has also proven to be a much lower cost alternative to typical systems such as NetSuite.
External consulting for migration and implementation, however, has proven to taken a lot more costs than we expected (namely invoicing and order entry implementation).

Ease of Integration

An almost perfect rating, due to Intacct's ability to feature and offer connections to many other systems mentioned, including Salesforce for order entry processing as well as invoicing. This may be a unique situation, but our case in going through implementation from one invoicing system to Sage Intacct was a bit more troublesome than we anticipated - taking an entire quarter to implement, but even far more time learning the quirks not clearly laid out for us, and the post-implementation scenarios we would have to deal with as a result from using Sage Intacct order entry.

Alternatives Considered

When we originally implemented Sage Intacct two years ago, we considered NetSuite as an alternative. However, with Sage Intacct providing virtually all of the same features, but at a much smaller cost overall, we ultimately decided on Sage Intacct.

We also had the same result with choosing Intacct for invoicing over Zuora, which used a growth-cost as opposed to Sage Intacct's one time cost.

Likelihood to Recommend

Sage Intacct is well suited for companies growing out of less granular systems like QuickBooks, as they begin expanding and scaling. No specifics on where inappropriate!

Sage Intacct Feature Ratings

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Keeping Accounting and Finance truly Intacct!