Great Product, Mediocre customer support
October 20, 2017

Great Product, Mediocre customer support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Intacct is used as our financial system of record for multiple entities with different currencies. All staff use intacct for time tracking and limited staff use intacct for purchasing requisitions and approvals.

Pros

  • Multi currency consolidation for financial reporting
  • Flexible dimension structures for highly customized financial management

Cons

  • Customer support and technical help are lacking. Online help/support community is difficult to navigate and direct customer support is often an add-on cost
  • Account management has been reassigned 3 times in a 2 year relationship. Would be nice to have one point of contact at Intacct that was at least familiar with the relationship history as each time we basically have to start from the beginning.
  • Difficult to assess as this is the first financial management application we have used as an organization.
  • QuickBooks Desktop
The only other program we have used was QuickBooks Desktop. Intacct's cloud capabilities and multi-currency functionality are significantly superior to our prior application.
BambooHR, Certify
  • Well suited for multiple entities with varying currencies.
  • Less appropriate for an all in one solution that includes time tracking and purchasing (lacks line item approvals on purchasing transactions).

Sage Intacct Feature Ratings

6.2
Accounts payable
8
Accounts receivable
8
Cash management
9
Bank reconciliation
8
Expense management
1
Time tracking
1
Fixed asset management
Not Rated
Multi-currency support
9
Multi-division support
9
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
5
Journals and Reconciliations
8
Enterprise Accounting
Not Rated
Configurable Accounting
4
Centralized Rules Framework
4
Standardized Processes
Not Rated
2.0
Inventory tracking
2
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
2.0
Reimbursement management
2
5.0
Dashboards
5
Standard reports
5
Custom reports
5
2.0
API for custom integration
2
Plug-ins
Not Rated
4.0
Role-based user permissions
3
Single sign-on capability
5

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