Good for basic automation
Updated January 05, 2021

Good for basic automation

Nima Shafaee, MBA, PMP, B.Eng | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quick Base

We use Quick Base to capture issues, triage them, and assign them to different people. We have also linked it to email accounts so that when customers send us emails, it automatically populates a quick base ticket to get triaged.

Pros

  • Automated linking to emails.
  • Assigning tickets quickly.
  • Email notifications on updates.

Cons

  • The new updated interface is needed.
  • Mobile-friendliness.
  • No ability to have a private chat with another user (only emails back and forth).
Quick Base has a different use case than Zendesk which is ticket triaging that is customer-facing. Quick Base is internally focused like JIRA but also not as development team heavy. If Quick Base could strike a nice balance to only cater to the needs of internal management teams then it could differentiate based on such features. However right now Quick Base doesn’t have the functionality of the competition and also has nothing to differentiate it from the pack.
It is useful for very basic ticket tracking and assignment, but for smaller teams, it does not have advanced real-time collaboration features needed for bigger cross-functional teams that need to interact quickly and often. There is no ability to drag and drop tickets to different teams and categories, and no ability to drag and drop files or view screenshots without download. It is a very primitive interface and technology compared to today's standards of functionality and design.

Quickbase Feature Ratings

Integrations and Governance

  • Outlook
  • Gmail
  • JIRA
The depth of integration was shallow in that it would auto-forward emails from a web client to either Outlook or Gmail based on some rules that we put in place. For example, emails for a certain subject would be forwarded to only certain people.

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