In my humble opinion...
July 06, 2018
In my humble opinion...
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
The Customer Success Team is the primary users of Pendo, but we utilize Pendo's metrics to aid in business decisions across the organization.
Pros
- Pendo is great for launching customer satisfaction surveys!
- Pendo helps us understand the usage
- The tours are great for helping to automate our training and notification processes
Cons
- It seems a bit cumbersome to edit and we only have one person on the team that is really capable of doing it.
- We have received record response rates for our NPS survey
- Pendo helps us identify customers that may seem to be fine, but are actually not using the program actively
Pendo is miles away better in product maturity and customer service!
Comments
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