Item: Paycor
Rating: 1
Author: Kristin Anderson

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

We used Paycor as our HRIS and payroll systems. We have five legal entities that all use Paycor. In my opinion, it is absolutely horrible, we finally left them, and, in our experience, they couldn't even handle our cancellation effectively.

Pros and Cons

Pros

Selling their product
I think they are really good at giving different answers to the same question depending on who you ask
In our experience, taking "tickets" and never resolving issues

Cons

In our experience, implementation is poor. They did not listen to our needs, consequently, our system was never set up correctly, which resulted in years of workarounds
In our experience, we were promised a customer service team who knew our set up and our industry. What we got was thrown into the international customer service pool - where you have to enter a "ticket" and never hear back.
In my opinion, they appear to be only interested in selling, but not servicing

Return on Investment

We had to spend multiple hours on manual workarounds for tracking leaves of absence
Payroll had to spend more time recording PTO manually because the system couldn't be programmed for our policies
The recruiting module never worked correctly for us. In our experience, it wouldn't transfer information to the next module, so we manually tracked our applicants on an excel spreadsheeet

Usability

Despite our salesperson's pitch that Paycor is one integrated system, it is not. Our time and attendance was a bolt on module with poor reporting capability. Speaking of reporting - in my opinion, the reporting module is terrible. In our experience, their new module has hardly any functionality, which, I think, is likely why they haven't retired their old reporting module. Recruiting was a bolt on module they never got up and running for us. In our experience, once payroll was implemented, they dropped us from implementation.

Alternatives Considered

Paychex Flex

In our experience, we were led to believe that Paycor was a superior product that was fully integrated. In my opinion, that was a lie.

Key Insights

Do you think Paycor delivers good value for the price?

Are you happy with Paycor's feature set?

Did Paycor live up to sales and marketing promises?

Did implementation of Paycor go as expected?

Would you buy Paycor again?

Other Software Used

AccuFund, UKG Ready, Paymerang

Likelihood to Recommend

I think Paycor may be suited to very very large international corporations who can afford very talented staff who can program software. Our smaller non-profit with less than 500 employees doesn't have the resources to effectively be self-sufficient on the software.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
(Vendor Representative) commented 2 years ago
We apologize for the negative experience you had with Paycor. We understand the frustration caused by poor implementation, lack of responsiveness, and difficulties in using the system effectively. We appreciate your feedback and will take it into consideration as we work towards improving our services and addressing the issues you've raised.

In my opinion, Beware the sales pitch

Modules Used