Paycor works but customer service does not
March 26, 2024

Paycor works but customer service does not

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Recruiting & ATS
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We use Paycor for Payroll, HR, and it is partially entigrated into benefit and recruiting

Pros

  • Payroll is mostly a smooth process
  • They are helpfull if you get the right person on the phone

Cons

  • Customer Service is problematic almost always from my experience
  • Employee knowledge of thier own system is lacking
  • Open tickets often remain open with not progress unless you keep bugging them
  • Fix your customer service
  • Train you service employees better
  • Get a sense of urgency - Payroll is all about deadlines that cant be missed.
Most things work great the problem is when there is an issue

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

No

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

Almost all issues come back to customer service issues. Need to work with the person that is handling the problem not use intermediary employees to go between the experts and the customer.

Paycor Feature Ratings

Payroll Management
6.2
Pay calculation
8
Off-cycle/On-Demand payment
6
Benefit plan administration
2
Direct deposit files
8
Salary revision and increment management
7

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 2 years ago
    Thank you for your feedback on your experience with Paycor. We apologize for any difficulties you have encountered with our customer service. We understand the importance of timely and efficient support, especially when it comes to payroll deadlines. We appreciate your suggestions for improvement, including better training for our service employees and a more direct line of communication between experts and customers. We value your input and will take it into consideration as we strive to enhance our services. Thank you for choosing Paycor.

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