PagerDuty by an on-call engineer
December 19, 2022
PagerDuty by an on-call engineer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty handles our on-call alerting. This means when we have production level outages or issues, they get sent to PagerDuty and PagerDuty has a schedule for our on-call engineers and can send texts, emails, Slack notifications, and phone calls to the correct person to handle. Within PagerDuty we setup schedules so we know who is primary and who is secondary on-call so that way we always have coverage.
Pros
- alerts
- schedule creation
- on-call rotation
- integration to other apps
Cons
- integration FROM other apps
- Make the on-call schedule easier to see/read
- schedule on-call rotation
- integration to apps
- consistent timely alerts
- increase alert response time
- decrease outage time
- decrease outage occurrences
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Comments
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