Item: monday.com
Rating: 8
Author: Hayden Merrill

Overall Satisfaction with monday.com

Use Cases and Deployment Scope

We use Monday both for managing clients, task management, and as a CRM for prospective clients.

Pros and Cons

Pros

Task Tracking
Lead Management
Project tasking

Cons

Integration with Ad Platforms
Ability to remove users that are no longer employees without needed to update all prior tasks
simpler integration with super-metrics

Return on Investment

It has simplified our task management
easy tracking of task status
simple communication of updates with all team-members

Usability

The templates work well, sometimes when trying to customize the boards it can get somewhat complicated.

Support Rating

Quick email responses, however the issue is rarely resolved in the first communication.

Reliability & Availability

The features work well for keeping track of the time and expected due date for tasks.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Optmyzr, Roku OneView, Google Ads

Likelihood to Recommend

It works well for the management of tasks with multiple team members. As a CRM we have had some difficulty integrating lead quality feedback with the various ad platforms that we use.

monday.com Feature Ratings

Comments

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Easy team collaboration and task management