Great tool to organize & collab!
November 04, 2024

Great tool to organize & collab!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Building out new processes and systems on how to handle our current process and new jobs coming through. We built out a whole new customer journey map for each department and the flowchart really helped us organize and implement the steps. Everyone can contribute and brainstorm their ideas without having to meet every single time we have a new idea. I love the comment features, so we can go back and forth on whether the implementation should stick or not.

Pros

  • Flow Map.
  • Color Coding.
  • Collaboration with others.
  • Organizing ideas.
  • Implementing systems & processes.

Cons

  • Brief tutorials on how to begin using Miro.
  • Direction of Building out the flow in Salesforce.
  • Reduced project completion time.
  • Organization of thoughts and process.
  • Improved productivity for the next steps.
  • Preparation of different departments affected.
So far, Miro has provided us with a roadmap to initiate the customer journey process that affects four different departments. We are halfway through implementation, with only two departments left for the rest of the journey process to be rolled out. I can't say the implementation was seamless, but it helped to have a roadmap and make tweaks for a more optimal process and transition.
It's been so much easier to collaborate with different projects and ideas. We are building out multiple processes for the company that impact other departments, so again, the organization of having the flow chart available to add to and comment on has been a godsend. I can pull the whiteboard for each department I am a part of and collaborate on the spot anytime, any place. I can also use the whiteboards as a reference to build out the process if I forget anything or need clarification.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

It's definitely great for organizing thoughts, especially processes, and even seating charts. I love that we can all brainstorm on it and input our ideas and opinions. I really haven't run into any less appropriate scenarios for using Miro other than putting together a contact list like on a spreadsheet.

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