Marketo Review

Marketo Support - I've submitted many tickets over the years and I have never found the support team particularly helpful. They seem more focused on closing tickets versus finding a solution for their customer. I don't find they spend much time explaining why something is the way it is or making sure their customers understand an issue. I've even been given completely false information by Support reps.

Reporting - Some reports are not very powerful or intuitive to set up. If you're looking for end to end attribution, you'll probably need to add an additional tool to your martech stack. Caveat, I haven't taken a deeper look at some of the attribution now that Bizible is folded in.

I often struggle with the email and landing page editor. Email 2.0 helped, but I think it'd be most useful if Marketo provided a Master template that included all the possible modules. Then the user could re-arrange based on their needs, delete modules they don't need, or clone the ones they do. Then they can create templates and further customize.

I find that the site hangs. I'll go to close my Marketo browser tab and I get a warning asking me if I **really** want to leave the page. It makes me nervous every time that whatever I'd just worked on in Marketo wasn't actually saved. I have to close the tab against the browser's better judgement, and then go back in to double check my work had been saved.