Great online diagramming app with excellent collaboration, UX, and well-stocked libraries of templates
November 03, 2021

Great online diagramming app with excellent collaboration, UX, and well-stocked libraries of templates

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

All the functionality, Lucidchart is user-friendly and there are many possibilities to make the diagram unique.
We are using Lucidchart for solutions design sketches within our department. Mainly we use the predefined Cloud architecture design templates for AWS, GCP, and Azure solutions with real-time editing.

Pros

  • The real-time collaborative editing feature really likes our team compared to tools. We can be able to view the most updated diagram at any given point in time without reaching out to other team members.
  • The provided templates are very useful. Specifically, our team uses Cloud architecture templates for different stages of solution design.
  • The revision history of files feature, ability to compare different documents is very helpful with a detailed list of changes.

Cons

  • It would be if the licensing model supports pay per use. Also, If the free account includes more features, Lucidchart will become more popular, and more features can be purchased based on the necessity for those features.
  • Please fix usability issues. Like sometimes the browser is not responsive if you go idle for too long. Formatting can be annoying sometimes mainly when the grouping and ungrouping and bringing shapes forward and backward can be difficult.
  • No support for language translation - it is good to have feature when teams are geographically distributed and wanted view the content in their native language.
  • Improved productivity
  • Time saving
  • Licensing model can be improved
I have not interacted with Lucidchart support so far but their documentation is sufficient enough to know or learn app features.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

The real-time collaborative editing feature really likes our team compared to tools. We are able to view the most updated diagram at any given point in time without reaching out to other team members. The provided templates are very useful. Specifically, our team uses Cloud architecture templates for different stages of solution design. The revision history of files feature, ability to compare different documents is very helpful with a detailed list of changes.
We like Lucidchart very much. Definitely, Lucidchart can be considered in scenarios like real-time collaborative editing, revision history of files, predefined templates for cloud architecture. Whereas no support for language translation, templates lack for certain fields like healthcare, education, and legal. Formatting options can be improved in some scenarios.

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