Jama Connect - By an MSP Engineer
September 03, 2021

Jama Connect - By an MSP Engineer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jama Connect

It is used by our Engineering team and also with clients who we work with. Essentially, it helps us organize tasks and work items. We can break down larger projects in a different manner (agile, etc.) which allows us to clearly assign tasks and report back on items such as workload, backlog, assigned/unassigned, etc.

Pros

  • Organize tasks and projects in multiple methodologies (agile, etc).
  • Allow clear task assignments so teams understand their responsibilities and workload.
  • Allow reporting of tasks/workload/etc so the lead/managers/etc can make informed decisions for our team.

Cons

  • Integration with other tools is always something that can be improved, although Jama does pretty well with it.
  • Allowing cross-organization task assignments to be easier. You can do this now but it would be nice to find a way to make it more seamless.

Do you think Jama Connect delivers good value for the price?

Yes

Are you happy with Jama Connect's feature set?

Yes

Did Jama Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jama Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Jama Connect again?

Yes

  • Made it easier to know what I'm responsible for, from a work task perspective.
  • Allowed leads/managers to assign work in a more educated manner by seeing workload, etc.
  • Allows clear deliverables and more accurate work estimates, since we can look back at previous examples (assuming there are some).
I haven't used the other tools in some time, but I know I prefer Jama over Jira and MS Project. Again, this is skewed based on the fact that I haven't used the other 2 tools in years. Jama is used more by clients whom I work with so it seems to be more of a market leader than other products, but that could also be the case because of the businesses we work with.
Not Sure
Nothing is perfect, but Jama has done a good job of implementing features that are representative of current methodologies. It's easy to get started and not too complex, but it could always be better. I think making use cases available to understand ways to improve our use would be good. Amazon does this with some AWS things where it has use cases of clients who have used a service/product and it can help teams/companies to implement new features, plus do things they may not have thought of before. Basically just examples but with some good details.

Comments

  • Decoteau Wilkerson | TrustRadius Reviewer
    Decoteau Wilkerson
    (Vendor Representative) commented 4 years ago
    Thank you for this sharing this great feedback on how Jama has helped your team, especially with tracking tasks and projects! Please note, we are often making updates to our user interface, functionality, project scoping, and more. You can keep up with these updates and more in our Jama Software online Community - community.jamasoftware.com - please free to reach out there if we can assist with any product or support questions!

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