Wanna know how Intercom can help? (read!)
January 12, 2025

Wanna know how Intercom can help? (read!)

Sunday Tejada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to help our experts answer the tickets routed to them. With the help of Intercom, they can ask us for assistance if they can't find an answer or don't know how to handle the ticket. It's being used for multiple cases, such as payment, metrics, and general inquiries.

Pros

  • I love the user interface; it's easy to understand.
  • When there's an outage, they have a page where you can see the update.
  • The reporting is invaluable in getting insights into our activities.

Cons

  • It would be nice if we could upload a sound effect that we would like to use.
  • Having a like to the ticket given by the expert for easier access.
  • Being able to change font style. It is said that Comic Sans helps people enjoy reading.
  • I'm just a common user, so I'm not aware of any ROI.
  • I can say that it gives us information on what experts like or dislike.
  • It helps us track each specialist's metrics.
Intercom's graphic user interface is easy to use. The side panels can be resized, and the inboxes can be customized. I also love that we can add an icon on the name to quickly identify the use of that folder. This also gives an intuitive look that's pleasing to the eyes.
We use Intercom to keep our experts' records. We also use it to create cases to address feedback from the partners that we are supporting. We also extracted data from Intercom to view the trends in our network better. This also helps us keep track of our specialist's performances.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

I would say that the Intercom is best suited for chat services. It can cater to multiple chats at the same time. It can be real-time, or it can be an email ticket. If you're fond of organized reporting, using Intercom or having it integrated into your tools would be best.

Fin by Intercom Feature Ratings

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