A great tool for your customer support team.
January 10, 2025

A great tool for your customer support team.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

The intercom is a great tool for customer support. We love Fin the AI, which helps answer general questions with data ingested. Our knowledge base is built on it, too, and it is an excellent tool for that, allowing for organization and customization. It's a great tool overall.

Pros

  • Chat support.
  • AI support.
  • Knowledge base.

Cons

  • More reporting capabilities for the basic subscriptions.
  • Native integrations with other platforms like Asana.
  • nothing else
  • Greater customer satisfaction.
  • It helps with issue resolution.
  • Increased adoption.
I love their User interface. The intercom is easy to use, easy to maintain, and easy to implement. New users can easily be onboarded. Intercom has a very simple interface that is not simplistic; it does the job in a great way without complicating users' lives. Overall, Intercom is a great app.
We use it with Asana and Slack. We found the Slack integration very useful, and we use it all the time. For the Asana one, we think it would be better if the integration allowed intercom users to create Asana tickets right on the Intercom side. This would help our ticket management and speed.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

The chat support experience is just great. The way the layout is organized, the platform is easy to understand and use, and our clients can be helped in time and receive a great customer support experience. We love the FIN feature, and having AI help with basic questions is a great advantage.

Fin by Intercom Feature Ratings

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