Intercom's ease of usage
December 11, 2024

Intercom's ease of usage

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Communication in between the customer and the support team. Consolidated the forms of communication, initially we are using another platform to reach the customers, but we recently migrated to only using Intercom within the organization. Given that we have a couple of tools that we are using before, consolidating the forms of communication made it very user friendly.

Pros

  • Ease of use
  • Notifications are awesome
  • Reports can be easily extracted

Cons

  • Synchronization of information to SFDC
  • Real time updates
  • Suggestion if there is a ticket linked to the current one
  • Save on expense on using another tool
  • Interface is easy to use
  • Reports are real time
On my personal experience, this helps me when I am doing reports and evaluation, all information is just one click away, this helps me save time and effort when doing my deliverables. On an agent's perspective, it is also easy for them to use as if you're just chatting with people.
Intercom is directly connected to the CRM tool that we are using: Salesforce, integration within the CRM tool makes it easy to access data within Intercom with just a click away, no other tools needed, reports are easily created and extracted with another click of a button no other tools needed.
  • Dialpad Ai Contact Center
When we used Dialpad initially, all information was all over the place, does not sync with our CRM tool and you need to open all tools just to evaluate one sample or pull a conversation, you do not have access to the conversation that happened in between the customer and the agent.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

If you are looking for a tool that is easy to understand and utilize Intercom is the right one for you a very helpful tool.

Looking for the real time synchronization of information to the other tool that we are using so that details are not scattered all over the place.

Fin by Intercom Feature Ratings

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