Intercom - Customer Support Powerhouse.
December 08, 2024
Intercom - Customer Support Powerhouse.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
At its most basic Intercom simply provides our clients with a live chat support option for our clients. However, that is description sells Intercom short. Intercom has an amazing and extensive suite of features that provide many more options than this. We extensively use their workflows to create a seamless self-serve chatbot experience for our users, posts, and banners to share platform-wide updates, and for hands-on explanations, we use product tours.
Pros
- Great customer support when we have questions.
- Interoperability between their different features.
- Flexible features that allow for a lot of creativity.
Cons
- Ability to easily translate chatbot workflows via an import/export of the text.
- Copy/Paste particular portions of workflows.
- Automated OOO notifications for holidays.
- Reduction in support requests.
We integrate it with HubSpot and Zendesk to keep everything linked to better support our clients.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Fin by Intercom again?
Yes
Comments
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